Returns and Exchanges Policy

We hope you’re delighted with your purchase! However, if it doesn't meet your expectations, we've made the return process simple and convenient for you.

Eligible Return Conditions:

• The product has a quality issue.
• Damage occurred during transportation.
• Incorrect delivery or a mismatch between the ordered and received product is eligible for return or exchange as long as it remains in resalable condition.

Exceptions to 7-Day No Reason Return:

• Personalized or custom items.
• Used products (electronics are considered used once powered on).
• Items showing wear on components, accessories, or appearance.
• Lost or significantly damaged packaging affecting resalability (except for initial unpacking).
• Items confirmed at the time of purchase as non-returnable due to their nature.
• Other conditions where the item is not in a sellable state, affecting its resale potential.

Return Process:

• For Personal Reasons: Within 7 days of receiving your order, email our after-sales service center without affecting resalability. Our team will process your request within 1-3 business days. Please note, return shipping costs are your responsibility.

• For Quality Issues: Within 7 days of receipt, email us at service@mail.bokeliwy.com. Customer service will handle your request within 1-3 business days, and we will cover the return shipping costs.

• Regarding Returns: Contact the courier directly within 7 days of receiving your order. Once they collect the goods, they will notify us for refund processing. We’ll complete the refund within 15 business days. Ensure you provide your order number, name, phone number, and contact our 24-hour online customer service.

If you have any questions, feel free to reach out to our support team.